Privacy Policy

Welcome to Soft Leather, where we prioritize quality, transparency, and customer satisfaction. Below are our policies to help guide you through our practices and what to expect while shopping with us. aitar kotha bolci aita aar pocondo hoica 

 

Soft Leather is committed to safeguarding your personal information. We collect only essential data—such as your name, contact details, and payment information—to process orders and improve our services. We ensure that all data is securely stored and used solely for the purposes of order fulfillment and customer service. We never share or sell your information to third parties.

 

Our payment process is secure and simple. Soft Leather accepts major credit and debit cards along with other secure online payment options. We prioritize transaction security so you can shop with confidence. All payment details are encrypted to protect your data from unauthorized access.

 

We process orders within 1-2 business days. Depending on your location, delivery generally takes 5-10 business days. We partner with reliable carriers to ensure your items arrive safely and on time. Once your order is shipped, you will receive tracking details to monitor its progress.

 

If you are not fully satisfied with your Soft Leather purchase, you may return or exchange the item within 15 days of receipt, provided it is unused and in its original packaging. To initiate a return or exchange, please reach out to our support team. Note that return shipping fees may apply.

 

We pride ourselves on offering high-quality leather products designed to last. To maintain their quality, we recommend routine care—clean with a soft, damp cloth and store in a cool, dry place. Avoid prolonged exposure to moisture and direct sunlight for best results.

 

Soft Leather is dedicated to providing an exceptional shopping experience. If you have any questions, need assistance with an order, or have feedback, please contact our support team at support@softleather.com. We aim to respond to inquiries within 24 hours.

 

By using Soft Leather’s website, you agree to our policies and terms. We reserve the right to update our policies as necessary to better serve our customers and improve our services. All policy updates will be posted on this page